Information Technology – Contact Centre – Inside Sales Agent

Apprenticeship and Certification Act Unrestricted Trade


  • Maintain a functional contact centre sales environment
  • Communicate accurately and effectively
  • Demonstrate quality customer service skills
  • Apply sales techniques
  • Create and maintain required documentation
  • Setup and configure microcomputer system and components
  • Demonstrate strong teamwork skills
  • Actively apply coaching and mentoring skills

Personal Qualities

  • You like working with computers and the latest technology
  • You like problem solving and learning new things
  • You have the stamina to sit at your workstation for hours

Career Opportunities

  • Information technology analysts work for technology service companies, computer stores, all levels of governments, manufacturers, major retail chains, the military, banks, educational institutions and many other businesses
  • Some information technology analysts have their own business

Educational/Training Requirements

  • The minimum entry for apprenticeship is Grade 12
  • Completion of a 3,730 hour apprenticeship program
Students & Parents: Speak with your guidance counsellor today to register for OYAP.